Privacy Policy

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

Soupernatural respects and protects your privacy. The purpose of this policy statement is to fully share with you a complete description of what we collect, how we use that information, and how you can access or correct your information.

When you contact us through our contact form, we collect your name, email and message in order to respond to your message. Please do not submit any confidential, proprietary or sensitive personally identifiable information (e.g. Social Security Number; date of birth; drivers license number; or credit card, bank account or other financial information). If you submit any Sensitive Information, you do so at your own risk and we will not be liable for consequences of your submission.

When you browse our site, we automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about our site visitors using Google Analytics. Occasionally, I will compile aggregate statistics about the number of visitors this site receives and browsers being used. No personally identifying data is included in this type of reporting. All of my activity falls within the bounds of the Google Analytics Terms of Service. To understand more about how Google Analytics uses data visit their Privacy Policy page. Google Search Console is another Google product that will aggregate search visits to the website. View their privacy policy here. 

To provide website visitors the ability to prevent their data from being used by Google Analytics, Google has provided an opt out option.

When you sign up for services from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, billing address, and email address. We only use this information to contact you about your order or our products. 

 

SECTION 2 – CONSENT

How do you get my consent?

When you provide us with personal information to request further contact we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us.

SECTION 3 – DISCLOSURE

We will not sell, rent, or lease mailing lists or other user data to others, and we will not make your personal information available to any unaffiliated parties. We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 – COOKIES

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article or review, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It usually expires after 1 day.

SECTION 5 – THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. Once you leave our site’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

You can opt out of Google & Google Chrome’s use of cookies by visiting Google’s Ad Settings.

Refusing other cookies:

Most browsers allow you to refuse to accept cookies.

In Internet Explorer, you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.

In Firefox, you can adjust your cookies settings by clicking “Tools”, “Options” and “Privacy”.

Blocking cookies will have a negative impact upon the usability of some websites.

Links

When you click on links on our site, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Plugins:

Our website contains programmes (plug-ins). When visiting our website or profile containing such a plug-in, your browser will establish a direct link with the servers operated by that plug-in; as a result the content of the plug-in will be transferred to your browser and embedded in the website being shown.

SECTION 6 – SECURITY, E-Commerce Payments, & Order Information

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, acce

WooCommerce provides us with the online e-commerce platform that allows us to sell our products and services to you.

Your order and contact information is provided to us through the WooCommerce application.

Payment: Our credit card processor is squareup. 

When you complete your purchase, the transaction and any credit card details are processed directly through Squareup. Squareup stores your credit card data during the transaction and we do not have access to your card details. Your card is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) by Squareup. Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. Squareup requires that all merchants using their service also meet PCI compliance for their business type.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Squareup’s Terms of Service. 

Shipping: 

Our shipping label provider is Shippo. Shippo will receive the shipping address from each order for the purpose of printing a shipping label so we can mail your order. They do not use order information for any other purpose. You can read all of their terms and privacy policy here

 

SECTION 7 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 8 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our firm is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to provide you with service.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at: 

[Re: Privacy Compliance Officer]

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